Privacy Policy
Privacy Policy
Privacy Policy
Your trust matters. Here's exactly how we handle your information.
Last updated: May 1, 2025 · Effective: May 1, 2025
Your trust matters. Here's exactly how we handle your information.
Last updated: May 1, 2025 · Effective: May 1, 2025
01 — Information We Collect
Information you give us directly
When you create an account, book a class, or reach out to us, we collect your name, email address, and payment information. If you complete a wellness profile, we may also collect information about your health goals, experience level, and preferences.
Information collected automatically
When you use Calmora, we automatically collect device identifiers, IP addresses, browser type, pages visited, session duration, and referring URLs. This helps us understand how people use our platform so we can improve it.
Information from third parties
If you sign in with Google or Apple, we receive basic profile data (name, email, profile photo) from those services, subject to their own privacy policies.
02 — How We Use Your Information
We do not sell your personal data. Ever. We use your information only to run Calmora and improve your wellness experience. Marketing emails only go to members who have opted in, and you can unsubscribe at any time from any message we send.
Where required by law, we rely on your consent or our legitimate interest in operating a safe and well-functioning service as the legal basis for processing your data.
03 — Sharing & Disclosure
Service providers
Payment processors (Stripe), email tools (Postmark), and analytics providers who help us operate Calmora. They are contractually bound to protect your data.
Legal requirements
When required by law, court order, or to protect the rights and safety of our users or the public.
Business transfers
if Calmora is acquired or merges, your data may transfer as a business asset. We will notify you before that occurs and explain your options.
With your consent
In any other case, only when you have explicitly agreed
04 — Cookies & Tracking
Essential Cookies
Required for login and core platform features. Cannot be disabled without breaking the site
Analytics Cookies
Help us understand which pages are useful. You can opt out via your account preferences.
Marketing Cookies
Only placed with your explicit consent. You may withdraw at any time in cookie settings.
05 — Children's Privacy
Calmora is designed for adults aged 16 and older. We do not knowingly collect personal information from anyone under 16. If we learn that a child under 16 has provided us with personal data, we will delete that information promptly.
If you believe a minor has registered with us, please contact us immediately at privacy@calmora.com and we will investigate and act within 48 hours.
06 — Security
We apply industry-standard security measures to protect your data, including:
TLS encryption for all data in transit
AES-256 encryption for data at rest
Role-based access controls limiting who can see your data internally
Annual third-party security audits and penetration testing
Incident response plan with 72-hour breach notification (GDPR Article 33)
No system is 100% secure. If you suspect unauthorised access to your account, change your
password immediately and contact us at security@calmora.com
07 — International Transfers
Calmora operates globally. Your data may be processed in countries outside your own, including the United States and the European Union, where our servers and partners are based.
Where data leaves the EEA, we use Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring your data receives equivalent protections regardless of where it is processed.
For inquiries about international data transfers, contact our Data Protection Officer at dpo@calmora.com
08 — Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, our practices,
or new service features. When we make material changes, we will:
Update the "Last updated" date at the top of this page
Send a notification to your registered email address
Display a prominent banner in the app for 30 days following the change
Your continued use of Calmora after the effective date constitutes acceptance of the revised policy.
09 — Contact Us
General Privacy
privacy@calmora.com
Response within 30 days
Mon–Fri, 9am–6pm GMT
Data Protection Officer
dpo@calmora.com
For GDPR / legal enquiries
EEA residents
Security Issues
security@calmora.com
Vulnerabilities & breaches
PGP key available on request
01 — Information We Collect
Information you give us directly
When you create an account, book a class, or reach out to us, we collect your name, email address, and payment information. If you complete a wellness profile, we may also collect information about your health goals, experience level, and preferences.
Information collected automatically
When you use Calmora, we automatically collect device identifiers, IP addresses, browser type, pages visited, session duration, and referring URLs. This helps us understand how people use our platform so we can improve it.
Information from third parties
If you sign in with Google or Apple, we receive basic profile data (name, email, profile photo) from those services, subject to their own privacy policies.
02 — How We Use Your Information
We do not sell your personal data. Ever. We use your information only to run Calmora and improve your wellness experience. Marketing emails only go to members who have opted in, and you can unsubscribe at any time from any message we send.
Where required by law, we rely on your consent or our legitimate interest in operating a safe and well-functioning service as the legal basis for processing your data.
03 — Sharing & Disclosure
Service providers
Payment processors (Stripe), email tools (Postmark), and analytics providers who help us operate Calmora. They are contractually bound to protect your data.
Legal requirements
When required by law, court order, or to protect the rights and safety of our users or the public.
Business transfers
if Calmora is acquired or merges, your data may transfer as a business asset. We will notify you before that occurs and explain your options.
With your consent
In any other case, only when you have explicitly agreed
04 — Cookies & Tracking
Essential Cookies
Required for login and core platform features. Cannot be disabled without breaking the site
Analytics Cookies
Help us understand which pages are useful. You can opt out via your account preferences.
Marketing Cookies
Only placed with your explicit consent. You may withdraw at any time in cookie settings.
05 — Children's Privacy
Calmora is designed for adults aged 16 and older. We do not knowingly collect personal information from anyone under 16. If we learn that a child under 16 has provided us with personal data, we will delete that information promptly.
If you believe a minor has registered with us, please contact us immediately at privacy@calmora.com and we will investigate and act within 48 hours.
06 — Security
We apply industry-standard security measures to protect your data, including:
TLS encryption for all data in transit
AES-256 encryption for data at rest
Role-based access controls limiting who can see your data internally
Annual third-party security audits and penetration testing
Incident response plan with 72-hour breach notification (GDPR Article 33)
No system is 100% secure. If you suspect unauthorised access to your account, change your
password immediately and contact us at security@calmora.com
07 — International Transfers
Calmora operates globally. Your data may be processed in countries outside your own, including the United States and the European Union, where our servers and partners are based.
Where data leaves the EEA, we use Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring your data receives equivalent protections regardless of where it is processed.
For inquiries about international data transfers, contact our Data Protection Officer at dpo@calmora.com
08 — Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, our practices,
or new service features. When we make material changes, we will:
Update the "Last updated" date at the top of this page
Send a notification to your registered email address
Display a prominent banner in the app for 30 days following the change
Your continued use of Calmora after the effective date constitutes acceptance of the revised policy.
09 — Contact Us
General Privacy
privacy@calmora.com
Response within 30 days
Mon–Fri, 9am–6pm GMT
Data Protection Officer
dpo@calmora.com
For GDPR / legal enquiries
EEA residents
Security Issues
security@calmora.com
Vulnerabilities & breaches
PGP key available on request
01 — Information We Collect
Information you give us directly
When you create an account, book a class, or reach out to us, we collect your name, email address, and payment information. If you complete a wellness profile, we may also collect information about your health goals, experience level, and preferences.
Information collected automatically
When you use Calmora, we automatically collect device identifiers, IP addresses, browser type, pages visited, session duration, and referring URLs. This helps us understand how people use our platform so we can improve it.
Information from third parties
If you sign in with Google or Apple, we receive basic profile data (name, email, profile photo) from those services, subject to their own privacy policies.
02 — How We Use Your Information
We do not sell your personal data. Ever. We use your information only to run Calmora and improve your wellness experience. Marketing emails only go to members who have opted in, and you can unsubscribe at any time from any message we send.
Where required by law, we rely on your consent or our legitimate interest in operating a safe and well-functioning service as the legal basis for processing your data.
03 — Sharing & Disclosure
Service providers
Payment processors (Stripe), email tools (Postmark), and analytics providers who help us operate Calmora. They are contractually bound to protect your data.
Legal requirements
When required by law, court order, or to protect the rights and safety of our users or the public.
Business transfers
if Calmora is acquired or merges, your data may transfer as a business asset. We will notify you before that occurs and explain your options.
With your consent
In any other case, only when you have explicitly agreed
04 — Cookies & Tracking
Essential Cookies
Required for login and core platform features. Cannot be disabled without breaking the site
Analytics Cookies
Help us understand which pages are useful. You can opt out via your account preferences.
Marketing Cookies
Only placed with your explicit consent. You may withdraw at any time in cookie settings.
05 — Children's Privacy
Calmora is designed for adults aged 16 and older. We do not knowingly collect personal information from anyone under 16. If we learn that a child under 16 has provided us with personal data, we will delete that information promptly.
If you believe a minor has registered with us, please contact us immediately at privacy@calmora.com and we will investigate and act within 48 hours.
06 — Security
We apply industry-standard security measures to protect your data, including:
TLS encryption for all data in transit
AES-256 encryption for data at rest
Role-based access controls limiting who can see your data internally
Annual third-party security audits and penetration testing
Incident response plan with 72-hour breach notification (GDPR Article 33)
No system is 100% secure. If you suspect unauthorised access to your account, change your
password immediately and contact us at security@calmora.com
07 — International Transfers
Calmora operates globally. Your data may be processed in countries outside your own, including the United States and the European Union, where our servers and partners are based.
Where data leaves the EEA, we use Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring your data receives equivalent protections regardless of where it is processed.
For inquiries about international data transfers, contact our Data Protection Officer at dpo@calmora.com
08 — Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, our practices,
or new service features. When we make material changes, we will:
Update the "Last updated" date at the top of this page
Send a notification to your registered email address
Display a prominent banner in the app for 30 days following the change
Your continued use of Calmora after the effective date constitutes acceptance of the revised policy.
09 — Contact Us
General Privacy
privacy@calmora.com
Response within 30 days
Mon–Fri, 9am–6pm GMT
Data Protection Officer
dpo@calmora.com
For GDPR / legal enquiries
EEA residents
Security Issues
security@calmora.com
Vulnerabilities & breaches
PGP key available on request
Joyful
Joyful
Balance
Balance
Wellness
Wellness
Joyful
Joyful
Balance
Balance
Wellness
Wellness
Joyful
Joyful
Balance
Balance
Wellness
Wellness
Joyful
Joyful
Balance
Balance
Wellness
Wellness