Terms of Service

01 — Acceptance of Terms

By creating an account, accessing a class, or simply browsing Calmora, you confirm that you have read, understood, and agreed to be bound by these Terms of Service and our Privacy Policy.

If you are using Calmora on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and "you" refers to that organisation.

You must be at least 16 years old to use Calmora. If you are between 16 and 18, a parent or guardian must review and agree to these Terms on your behalf.

These Terms form a legally binding agreement between you and Calmora Ltd, registered in England & Wales (Company No. 12345678), 40 Stillwater Lane, London, EC1A 1BB.

02 — Your Account

Registration
You must provide accurate, current, and complete information when creating your account. You agree to keep this information up to date. One account per person; accounts are non-transferable.
Security
You are responsible for keeping your password confidential. You agree to notify us immediately at security@calmora.com if you suspect any unauthorised access to your account.
Responsibility
You are fully responsible for all activity that occurs under your account. Calmora is not liable for any loss resulting from unauthorised use of your account.

We may suspend or terminate accounts that show signs of misuse, fraudulent activity, or violation of these Terms — see Section 09 for details

03 — Membership & Payments

Billing & Renewal
Subscriptions renew automatically at the end of each billing cycle using the payment method on file. You will receive a reminder 7 days before renewal. Prices are shown inclusive of VAT where applicable. We use Stripe for secure payment processing.
Cancellation & Refunds
You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain access until then. We offer a full refund within 14 days of your first subscription payment if you are dissatisfied, no questions asked. After the 14-day window, refunds are at our sole discretion.

04 — Acceptable Use

Calmora is a space for learning, growth, and community. We ask that you use it accordingly. You agree not to:
Violation of these rules may result in immediate account suspension without refund. We believe most people come to Calmora in good faith — these rules exist to protect everyone.

05 — Intellectual Property

All content on Calmora — including videos, sequences, written guides, graphics, the Calmora name, logo, and platform design — is owned by or licensed to Calmora Ltd and protected by copyright, trademark, and other intellectual property laws.

Your subscription grants you a limited, personal, non-transferable, non-sublicensable licence to access and use Calmora content for your own personal wellness practice. This licence does not include the right to download, reproduce, distribute, or create derivative works from any Calmora content without our prior written consent.

If you believe any content on Calmora infringes your copyright, please notify us at legal@calmora.com with full details of the alleged infringement and we will act promptly. Trademarks and service marks appearing on Calmora belong to their respective owners.

06 — User Content

When you post reviews, comments, progress photos, or other content on Calmora, you retain ownership of that content. However, you grant Calmora a worldwide, royalty-free, perpetual licence to use, display, and distribute your content in connection with operating the platform.

You are solely responsible for the content you post. By submitting content, you confirm that you have the right to share it and that it does not violate any third-party rights or applicable law.

We reserve the right to remove any user content that violates these Terms, without notice. We do not routinely moderate content but respond to reports within 48 business hours.

You can delete your content at any time from your account settings. Deleted content will be removed from public view within 24 hours, though copies may persist in backups for up to 30 days.

07 — Disclaimers & Health Notice

You participate in all classes and use all content entirely at your own risk. Calmora makes no warranty that the services will be uninterrupted, error-free, or suitable for any particular health goal or physical condition.

Our instructors are qualified yoga teachers, not medical professionals. Technique cues and modifications are general guidance only. If something hurts, stop. Listen to your body first.

The platform is provided "as is" without warranties of any kind, express or implied, including fitness for purpose, accuracy, or availability.

08 — Limitation of Liability

To the maximum extent permitted by applicable law, Calmora Ltd and its officers, directors, employees, and instructors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

Our total liability to you for any claim arising out of or related to these Terms or your use of Calmora shall not exceed the greater of (a) the amount you paid to us in the 12 months prior to the event giving rise to the claim, or (b) £100 GBP.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.

09 — Termination

By you
You may close your account at any time from Settings → Account → Close Account. This terminates your agreement with us. Subscription fees already paid are non-refundable beyond the 14-day window
By Calmora
We may suspend or terminate your account without notice if you breach these Terms, engage in fraudulent activity, or if required by law. For less serious breaches, we will generally give you notice and an opportunity to remedy the issue before taking action.

Upon termination, your licence to access Calmora content ends immediately. Sections 05, 08, 10, and any accrued rights and liabilities survive termination of these Terms.

10 — Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection law in your jurisdiction requires otherwise.
Informal resolution first
Before bringing any formal claim, we both agree to try to resolve the matter informally. Contact us at legal@calmora.com and give us 30 days to respond before escalating. Most issues can be resolved with a conversation — we prefer that path every time.

EU/EEA members may also use the EU Online Dispute Resolution platform at ec.europa.eu/odr

11 — Changes to Terms

We may revise these Terms from time to time. When we do, we will update the "Last updated" date and, for material changes, notify you by email and in-app banner at least 14 days before the changes take effect.

If you continue using Calmora after the effective date of the revised Terms, you accept the updated agreement. If you do not agree to the revised Terms, you should close your account before the effective date to avoid being bound.

Previous versions of our Terms are archived and available on request at legal@calmora.com.

12 — Contact Us

General Privacy

privacy@calmora.com
Response within 30 days
Mon–Fri, 9am–6pm GMT

Legal & Disputes

legal@calmora.com
Formal notices & disputes
Response within 30 days

Postal Address

Calmora Ltd
40 Stillwater Lane, London
EC1A 1BB, United Kingdom